Need Help with the online portal

HOW DO I REGISTER?

To join us for SCAR 2020 Online, you will need to register your attendance through the Online Registration Portal. Once you have registered you will receive a confirmation email to let you know you have successfully registered.

WHAT BROWSER SHOULD I USE?

We recommend using Google Chrome, Microsoft Edge or Opera to access the Online Platform. We also recommend you clear your cookies and cache prior to logging in and disable any VPN's you may be using.

To optimise the broadcast of sessions, please do not use 'incognito' or 'hidden search' browser settings.

HOW DO I LOG IN?

Your login details will be sent to you to access the portal on July 20th, if you do not receive this email please contact Brittany.  

If you register after July 20th, your login details will be sent to you immediately after registering. Please be sure to check your Junk inbox for this email.

LOGGED IN AND CAN'T SEE SESSIONS? 

Log out, clear your browser history, cookies and cache and log back in. If you are having other connection problems please use the Live Tech Support icon to ask for assistance (red icon on top right corner).

Please note that Live Tech Support is only available during live events between 3-7 August 2020. 

YOUR PASSWORD/PIN

Please keep your login details handy to access the portal as you may need to log in and out across the programmed days. 

You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in. 

If you do not receive the email, please contact Brittany.

I AM NOT RECEIVING EVENT EMAILS

Sometimes emails don't get through firewall settings. To overcome this issues, please whitelist all email addresses listed in the section below if you find you are not receiving event correspondence. 


GETTING LIVE SUPPORT

For support prior to the live event please email Brittany. 

For support during the live event please click the Tech Support button on the top right-hand side of the portal (red icon with a headset).

Please note that Live Tech Support is only available during live events between 3-7 August 2020. 

HOW DO I REPORT A BUG?

If you experience any issues with the SCAR 2020 Online Portal, please click the red 'Tech Support' button at the top right-hand side of the SCAR Online 2020 Portal. This will show up once you have logged in. This live support is only available during high demand periods. 

You can also email Brittany if you need assistance logging in.

HOW LONG WILL THE PORTAL BE OPEN?

The portal will be available to login from mid-July 2020 and will then be open indefinitely. 

You will be able to communicate on the Discussion Boards until August 7th. 

The YouTube Channel will also be available indefinitely.  

LOGGING IN FOR THE FIRST TIME  

Each time you log in you will be asked to give permission for the portal to use your camera and microphone. We recommend allowing both features to maximise your experience. 

When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Please check that your time zone is set correctly to ensure the agenda displays in your local time.

CONTRIBUTING AUTHOR GALLERY

This section of the portal contains abstracts accepted for the abstract book of the cancelled OSC in Hobart* . Many authors have uploaded supplementary material (posters, videos, etc). You can communicate with authors via the discussion forum associated with each submission. 

If you find your connection is too slow to use the gallery, you can find the same information on the conference website here but will not be able to comment on author’s work. 

*except those for which no consent was received

WHAT DO I NEED TO DO TO PARTICIPATE IN THE ONLINE POSTER SESSIONS?

There will be a couple of pilot live poster sessions (0900 and 2300 UTC, 5 August 2020). During these sessions, you will be able to browse and search for submissions that interest you. Click on the submission in the Gallery to find out more information and also request a live group chat with the author. When the author adds you to their presentation, your microphone will be unmuted. You can mute and unmute your microphone at any time if you wish to interact and ask the author questions. You can also use the discussion forum, download presenter documents and enter your own notes.

USING THE TIMELINE  

Sessions and functions that are happening each day are listed in the timeline in chronological order. You can click on any of the items in the timeline to view additional information and join the session or function.

The OnAIR timeline will display in your browsers time zone. To edit your time zone click 'My Settings' located at the top right-hand side of the OnAIR Portal. 

USING THE MEETING HUB

The Meeting Hub allows you to connect and communicate with other attendees. Once you have located an attendee you want to connect with, click the Connect button. Once the other attendee accepts your request, you can choose to interact with your connection by starting a live chat or live video call. You can also schedule to meet at a future time, send messages and take notes. Contact information for all attendees you have connected with will be included when you export your contacts (see the Exporting your Notes and Contacts for additional information).

JOINING A LIVE SESSION

When joining a live session, a window will appear asking you to connect to the audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.

MY SCREEN IS BEING CUT OFF IN A SESSION  

If you are using a laptop, we recommend setting your screen resolution settings to 100% as opposed to 125%. This will fix this problem. 

AUDIO RECOMMENDATION

There are interactive sessions and networking features available, so a headset is recommended to optimise your audio.

I NEED SUBTITLES ON THE PRESENTATIONS

You can watch the presentations on the SCAR 2020 Online YouTube channel to access subtitles. You will still need to go into the OnAIR Portal to submit any questions to the Live Q&A.

CERTIFICATE OF ATTENDANCE   

To request a certificate, please write an email to info@scar.org and Rosemary will be able to handle your request.



STILL NEED OUR HELP? 

For Technical Queries: 

Contact our friendly Events Team to get some assistance on something you still cannot find an answer to. All team members listed below work from Australia, so please note that the time difference may mean a delay in getting your answer. 


Brittany Lee

Conference Coordinator

brittany[at]laevents.com.au

Are you having trouble registering, not receiving emails, need technical support in the Online Portal or have any general questions? Contact Brittany!

Angela Cooper

Content Management

angela[at]laevents.com.au

Are you presenting and need some assistance on uploading your content or have any questions about your presentation? Contact Ange for assistance!

Helene Stewart

Conference Manager

helene[at]laevents.com.au

Are you a partner of the event and need some assistance with your role? Contact Helene!

For queries about the Scientific Program: 

Contact the Secretariat for any questions on the SCAR 2020 Online Scientific Program.

scar2020[at]scar.org